Privacy Policy

1. Information we collect about you

We may collect and process your personal data if:

  • You or the company/school you work for are a customer or a supplier of ours.
  • You or the company/school you work for use our site/app.
  • You are someone (or you work for someone) to whom we want to advertise or market our site/app or services.
  • Information we collect from you or from a third party

The information we may collect might include:

  • Your name.
  • Your phone number or email address

Information that we obtain from you when you use our website/app may include:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website/app (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.

2. Cookies and other technologies

Our site/app uses cookies and other similar technologies such as device-IDs to collect and store certain information. These typically involve pieces of information or code that a website/app transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with website/apps and online services and can be used to manage a range of features and content as well as storing searches and presenting personalized content.

Our site/app uses cookies and similar technologies to distinguish you from other users of our site/app. This helps us to provide you with a good experience when you use our site/app and allows us to improve our site/app.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that, and your help screen, or manual will tell you how to do this. We also give you information about how to disable cookies below. However, you may not be able to take full advantage of our site/app if you do so.

Several cookies and similar technologies we use last only for the duration of your session and expire when you stop using our site/app. Others are used to remember you when you return to the site/app and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

3. How we use your information

Information you give to us, we will use this information to:

  • Take steps to enter into any contract or carry out our obligations arising from any contract entered into between you or the company/school you work for and us including:
    • Providing our site/app to you or the company/school you work for.
    • Providing you with information about our products or services we feel may interest you or the company/school you work for, if you have given your consent to receiving marketing material from us at the point we collected your information,

We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

  • To administer and support our site/app and for internal operations, including troubleshooting, data analysis, internal reporting and analytics (metadata only) testing, research, statistical and survey purposes.
  • To keep our site/app safe and secure.
  • For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To improve our site/app to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.

Information we receive from other sources

  • We will combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights).
  • We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. How we protect your information

We pride ourselves in our approach to ensuring the data you entrust to us is handled appropriately and subscribe to several standards that should give you the peace of mind that your information is as safe as possible. In the instance of our educational customers, we strictly adhere to FERPA to ensure that our systems, processes and people exceed the minimum standards and perform regular audits to ensure ongoing compliance. In general, we adhere to PCI DSS Level 1 standards despite not storing credit card information in our system. This is done to ensure that no matter what you choose to store in AthleteTalk, LLC, it will be held to the highest of security standards.

All information you provide to us is stored on our secure servers where the data is encrypted at rest. All data exchange transactions are encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site/app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site/app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

In addition to our tight system security guidelines, our teams are trained to treat your educational or private institution data with the highest level of security, and we have annual training programs that every employee undergoes to ensure currency with PCI, FERPA and other regulation.

Our website/app may, from time to time, contain links to external site/apps. We are not responsible for the privacy policies or the content of such site/apps.

5. Your rights

You have the right under certain circumstances:

  • To be provided with a copy of your personal data held by us.
  • To request the rectification or erasure of your personal data held by us.
  • To request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example).
  • To object to the further processing of your personal data, including the right to object to marketing as mentioned in ‘Our promotional updates and communications’ section.
  • To request that your provided personal data be moved to a third party.
  • Your right to withdraw consent (Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us here. You can also change your marketing preferences at any time as described in ‘Our promotional updates and communications’ section.)

How to exercise your rights

You can also exercise the rights listed above at any time by contacting the AthleteTalk, LLC Privacy Officer at info@whereathletestalk.com.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).

The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

6. Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and on our website/app at www.athlete-talk.com and, in relation to substantive changes, will be notified to you by e-mail.